Frequently asked questions
Do you have questions about our products? Questions about our e-shop or deliveries?
You will find most of the answers on this page.
Simply select your products on our e-shop, choose the collection point and your preferred date, then complete your order online via our secure payment system. Your order will be carefully prepared by our teams.
Yes. When placing your order, you can choose the Le Pain d'Antan shop where you would like to collect your products. Collecting your order in-store guarantees freshness, quality and compliance with the cold chain.
Any changes or cancellations depend on the progress of the order preparation. We invite you to contact the selected store as soon as possible or write to us at contact@lepaindantan.be to check the possibilities.
Any order placed before 6 p.m. will be available the next day via click & collect.
However, some artisanal products require a longer preparation time (bread 48 hours, traditional baguettes, chocolate, biscuits, cornucopias). The exact availability period will be displayed when you place your order.
Certain quantities also have a longer delivery time.
For special and/or urgent requests, please contact our customer service team at contact@lepaindantan.be.
However, some artisanal products require a longer preparation time (bread 48 hours, traditional baguettes, chocolate, biscuits, cornucopias). The exact availability period will be displayed when you place your order.
Certain quantities also have a longer delivery time.
For special and/or urgent requests, please contact our customer service team at contact@lepaindantan.be.
Because we use traditional methods: this timeframe allows us to respect manufacturing times, produce on demand and guarantee you fresh, carefully made products.
Service and handling fees help cover the costs associated with managing your online order: providing the platform, the careful preparation of your products by our teams, and organising in-store collection. They enable us to maintain the artisanal quality you expect from us, including as part of your digital experience.
These fees only apply below a certain order value: above this threshold, they are automatically waived. This is our way of remaining accessible for smaller orders, whilst rewarding larger purchases.
These charges were not applied when the site launched: this was our way of inviting you to try Click & Collect without any pressure. We decided to make this service a permanent feature by more accurately reflecting its actual operating costs.
These fees only apply below a certain order value: above this threshold, they are automatically waived. This is our way of remaining accessible for smaller orders, whilst rewarding larger purchases.
These charges were not applied when the site launched: this was our way of inviting you to try Click & Collect without any pressure. We decided to make this service a permanent feature by more accurately reflecting its actual operating costs.